Welcome to our Frequently Asked Questions section. Here, you will find clear, honest, and helpful answers regarding our products, payments, shipping guidelines, and return processes for the German market.
GENERAL QUESTIONS
Q: What products do you specialize in?
A: Our store specializes in premium, minimalist, and highly versatile bags and daily lifestyle accessories. Our products are meticulously crafted to blend effortless contemporary fashion with everyday functional organization.
Q: How can I contact customer support?
A: You can easily reach our dedicated customer service desk via:
- Email: info@glamvish.shop
- Business Address: Rheingasse 7, 53113 Bonn, Germany
- Business Hours: 9:00 AM – 4:00 PM (Monday – Friday) CET / CESTWe prioritize all customer inquiries and typically respond within 12–24 business hours.
ORDERING & SHIPPING
Q: Do you ship internationally?
A: No. To maintain the highest quality of service and fastest shipping speeds, we exclusively ship within Germany. We do not cater to international addresses outside of Germany at this time.
Q: What are your shipping costs?
A: We offer Free Shipping (0,00 €) on all orders across Germany. There are no minimum order requirements, hidden fees, or extra shipping charges added at checkout.
Q: What is your estimated delivery time?
A: Our total estimated delivery time is 8 – 10 business days. This is broken down as follows:
- Handling Time: 1 – 2 business days (Monday – Friday)
- Transit Time: 7 – 8 business days (Monday – Friday)
- Order Cut-Off Time: 16:00 (4:00 PM CET / CEST)
Q: Which carriers do you use for delivery?
A: We partner with reliable carriers in Germany, including DHL, Hermes, DPD, and UPS, to ensure safe and timely delivery.
PAYMENTS & PRICING
Q: What payment methods do you accept?
A: We accept secure, fully PCI-compliant payment options processed strictly in Euros (€ / EUR):
- Credit/Debit Cards: Visa, Mastercard, American Express, Maestro.
- Digital Wallets & Online Payments: PayPal, Apple Pay, Google Pay, Sofort / Klarna.
RETURNS & REFUNDS
Q: What is your return policy window?
A: We accept return requests within 30 days of delivery for items that are unused, unworn, and in their original packaging with all tags attached.
Q: How long does it take to receive a refund?
A: Once your return package is received and inspected by our team (usually within 2–3 business days), approved refunds are credited back to your original payment method within 5–10 business days.
Q: Do you charge a restocking fee?
A: No, we do not charge any restocking or handling fees for returned items. However, customers are responsible for return shipping costs for change-of-mind or incorrect selections, unless the product arrived damaged or defective.
CONTACT INFORMATION
If you have any further questions or require assistance with an active order, feel free to reach out to our team anytime:
Business Hours: 9:00 AM – 4:00 PM (Monday – Friday) CET / CEST
Email: info@glamvish.shop
Business Address: Rheingasse 7, 53113 Bonn, Germany