Last Updated: June 26, 2026
Thank you for shopping with us! We are committed to delivering your orders safely, efficiently, and as quickly as possible. By placing an order through our website, you agree to the terms outlined below.
1. Free Shipping Across Germany
We are pleased to offer Free Shipping on all orders across Germany. There are no minimum order requirements, hidden fees, or extra shipping charges added at checkout.
Note: We exclusively ship within Germany. At this time, we do not offer international shipping outside of Germany.
2. Order Processing & Transit Times
Our operational business days are Monday through Friday (excluding official German public holidays).
- Handling Time: 1 – 2 business days (Monday – Friday)
- Transit Time: 7 – 8 business days (Monday – Friday)
- Order Cut-off Time: 16:00 (4:00 PM CET / CEST)
- Total Estimated Delivery Time: 8 – 10 business days
Processing and delivery times may vary slightly during peak holiday seasons or promotional events.
3. Shipping Costs
- Standard Shipping: FREE (0,00 €)
- Bulky / Heavy Products: FREE (0,00 €)
4. Order Tracking & Delivery
We partner with reliable shipping carriers, including DHL, Hermes, DPD, and UPS, to ensure safe and timely delivery.
Every order includes a tracking number. Once your package is dispatched, you will receive an automated shipping confirmation email containing your tracking number and a link to monitor your delivery in real-time.
5. Address Changes & Order Cancellations
- Address Changes: If you need to update your shipping address, please email us at info@glamvish.shop within 12 hours of placing your order. Once an order enters processing or has been shipped, the delivery address cannot be modified.
- Cancellations: Please contact us immediately if you wish to cancel an order. If your item has already been dispatched to the carrier, it cannot be canceled and must be processed as a standard return in accordance with our Return and Refund Policy.
6. Incorrect Address Disclaimer
Please double-check your shipping address before finalizing your order. If a package is returned to us by the carrier due to an incorrect, incomplete, or invalid address provided at checkout, the customer will be responsible for any additional costs incurred to re-ship the item.
7. Damaged or Lost Items
If your parcel arrives damaged or shows signs of tampering, please accept the delivery and contact our support team as soon as possible at info@glamvish.shop with:
- Your Order Number
- Clear photos or videos of the damaged packaging and product
We will review your request immediately and issue either a free replacement or a full refund.
8. Customer Contact Information
If you have any questions regarding shipping, order tracking, or delivery, please reach out to us:
Business Hours: 9:00 AM – 4:00 PM (Monday – Friday) CET / CEST
Business Address: Rheingasse 7, 53113 Bonn, Germany
Email: info@glamvish.shop