Last Updated: June 26, 2026
This Privacy Policy describes how our store (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”). By using our Services, you agree to the practices described below.
1. Information We Collect
We collect personal information to provide a smooth and secure shopping experience. The data we collect depends on how you interact with our website:
- Information You Provide Directly: Name, email address, shipping and billing address, phone number, and payment confirmation details.
- Information Collected Automatically: We use cookies and similar tracking technologies to collect your IP address, device details, browser type, and browsing behavior (such as pages visited and time spent on the site).
- Information from Third Parties: We receive data from our e-commerce platform (WooCommerce) and trusted payment processors to process and fulfill your orders securely.
2. How We Use Your Information
We use your personal data strictly for essential business and service purposes in compliance with applicable European privacy laws (GDPR):
- Providing Services: To process and fulfill your orders, manage user accounts, handle delivery, and process refunds.
- Communication: To send order updates, tracking information, and respond to customer support inquiries via info@glamvish.shop.
- Security & Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and violations of our policies.
- Website Improvement: To analyze site performance, enhance overall usability, and personalize your shopping experience.
3. Sharing Your Information
We strictly do not sell your personal data. We only share necessary information with trusted third-party service providers to execute business operations:
- Service Providers: Reliable shipping carriers (such as DHL, Hermes, DPD, UPS), secure payment gateways, and technical infrastructure partners.
- Legal Compliance: If required by law, court order, or governmental regulation to protect our legal rights, prevent fraud, or respond to official inquiries.
4. Data Security & Retention
We implement industry-standard technical and organizational security measures (including SSL encryption) to protect your personal data during transmission and storage.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, maintain accurate financial records, and comply with legal retention requirements under German commercial and tax law.
5. Your Rights Under GDPR (European Union / Germany)
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right of Access: Request details of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data when it is no longer needed.
- Right to Restrict or Object: Limit or object to the processing of your data under certain conditions.
- Data Portability: Request a copy of your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us directly at info@glamvish.shop.
6. Children’s Privacy
Our website is not intended for use by minors, and we do not knowingly collect personal information from children under the age of 16. If we become aware that personal data from a child has been inadvertently collected, we will delete it from our servers immediately.
7. Customer Contact Information
If you have any questions, concerns, or requests regarding your personal data and privacy rights, please reach out to us:
- Email: info@glamvish.shop
- Business Address: Rheingasse 7, 53113 Bonn, Germany
- Business Hours: 9:00 AM – 4:00 PM (Monday – Friday) CET / CEST